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Privacy Policy

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We view protection of your privacy as a very important community principle. We understand clearly that you and Your Information is one of our most important assets. We store and process Your Information on computers that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles. If you object to your Information being transferred or used in this way please do not use the Site.

We at Pinak International (Schuylerindia.com) respect and value your privacy. When you buy a product from us, this privacy policy is part of the sales agreement. We may collect, use, retain or disclose information about you only for these legitimate purposes: • To carry out the normal commercial operations of an on-line catalogue or in-store retail business. (These may include answering your product queries, processing your order and delivering or shipping you the product, obtaining payment, and maintaining proper tax and accounting records). • To send you catalogues, flyers and offers about the products we sell, unless you advise us against it. • To carry out any other activity which has your consent ? • To comply with legal requirements or so that we can respond to any complaints or claims against us. When trusted third parties (such as our accountants or a delivery company) are performing a service for us or for you, we may provide them with our information about you only to the extent they need it to perform that service. We will not sell or lease information about you, with these exceptions: • With your express consent, we may provide information to reputable companies for purposes such as sending you their custom offers. We will obtain assurances from them that they will respect your privacy and that they will remove your from their mailing lists whenever you ask; • If we reorganize our company, or sell or lease our business, the new entity, owner or operator will assume any rights we have in respect of our information about you. We would obtain reasonable assurances that your privacy would continue to be respected; • We may create and sell or provide data (i.e. figures on sales of a particular product in a particular month) that is in a form that does not permit you to be identified. **Who has access to personal information collected by Pinak International (Schuylerindia.com) ? Pinak International strictly controls access to your personal information to our employees who need this information in order to serve you or to employees who analyze our performance in order to measure and improve Schuylerindia.com. Employees are kept up-to date with regard to the privacy and security practices of Pinak International. Pinak International (Schuylerindia.com) reserves the right to co-operate with local, provincial and national officials in any investigation requiring either personal information including any personal information provided online through Schuylerindia.com or reports about lawful and unlawful user activities on the Website. If you ask us, we will remove any information about you from our files, unless some legitimate purpose makes its reasonable for us to retain it for some additional time. We will also review our files from time to time with a view to identifying and deleting stale information.

We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we will accept returns if informed within 24 hours after receiving the ordered product. Please return the item within 7 working days. Return charges are to be paid by the buyer.

In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, and that too is to be informed within 24 hours after receiving the ordered product. • Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged. Please return the item within 7 working days and return charges paid by buyer. • Products damaged while being used do not qualify for a refund or replacement. • In case we are unable to replace the damaged / defective product, we will refund your amount. • Products that have been assembled and/or installed cannot be returned in this manner

We will refund the money the way the payment was made. If the payment was by Credit Card or Net-Banking or RTGS or NEFT or any other mode, we will refund the Credit Card or Net-Banking account or in your Account. If the payment mode was Cheque or DD, we will send you a cheque (not a DD). Cheques will be sent only to the billing address of the customer. The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque. Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing bank.

Except as provided in this Privacy Policy, we never use or share the personally identifiable information provided to us online in ways unrelated to the ways described below without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. However, we will fully cooperate should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.

When you visit our Website, Schuylerindia.com collects navigational information during each visitor's use of our Website. This may include viewing online catalog or email promotion or voting in a survey. In the process of gathering navigational information, non-personally identifiable information (i.e. domain type, browser version, service provider and IP address) may be collected. The navigational information tells Pinak international (Schuylerindia.com) about the use of our Website by visitors, including the areas of our site that are most visited or the time of a last visit to a page on our site. It also tells us about the technical efficiencies of our Web site and services (i.e. the time it takes a visitor to connect to our Web site or download pages). The navigational information helps us better understand a visitor's experience at Pinak International (Schuylerindia.com) and improve upon that experience by recognizing and delivering more of the features, services and products our visitors prefer.

When you submit a form on our Website to send us a comment, make a nomination for one of our community programs or apply for a job you provide information about yourself and, in the case of nomination to one of our community programs, about a third party. Further, in applying for a job via the online application form, you are providing personally-identifiable information about yourself. These forms are sent electronically to Pinak International (Schuylerindia.com) and disbursed to the applicable internal departments only. The applicable department will use the information provided for the specific purpose for which it was submitted only.

When you choose to send an email to any of the Pinak International (Schuylerindia.com) email addresses provided on our Website, for example to send your enquiry for our products you are sending your email address. In such case, your emails are stored so that we may properly address your questions and concerns and your email address will only be used to answer the email received.

When you register for any of our programs, such as Forum, Live Chat or Customer Order Tracking, you are providing information about yourself. This information may include Name, Age, Sex, Date of Birth, Street Address, Email Address and Phone Number. This information may be used to develop market and sell products and services to you and to tailor your experience on our Website to your interests.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. How You Can Access or Correct Your Information You can access the information you provided to register for our various programs by logging into your account and accessing ‘My Account’. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Pinak International (Schuylerindia.com) takes the following types of security measures: use of technologies and policies such as limited access data-centers, firewall technology, and secure socket layer certificate authentication. We designed our Web site to accept orders only from Web browsers that accept cookies and permit communication through Secure Socket Layer (SSL) technology. SSL is encryption technology that provides security while information is being transmitted over the Internet. While we implement the above security measures on this site, you should be aware that 100% security is not always possible.